Who we are
pen-script.com is an online store selling pens and accessories property of “YIOI DIM. LIVA & SIA O.E.” company, with distinctive title “Dim. Livas” based in Athens, Pindarou 3 street, GR 10671 Kolonaki, Greece.
Browse the e-shop pages read the terms. Every transaction with the store automatically means the acceptance of the following conditions. We collect information about you during the checkout process on our store.
Terms of use & Personal Data Protection
The management and protection of personal data of the user of the services of this website is subject to the terms herein as well as the relevant provisions of laws 2472/1997, 3471/2006 and 2016/679 for the protection of personal data.
The website reserves the right to change the terms of protection of personal data only after informing the users through this or after changing the above legal framework. The users of this website must read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy.
Acceptance of personal data protection terms
If the user uses this website, he automatically accepts and consents to this Privacy Statement as well as to the terms and conditions of use of the website announced through it.
In the event that the user does not agree with the terms of protection of personal data provided herein, he must not use the services of the website.
General terms of protection of personal data
The website protects the personal nature of your data and may not transfer them to any third party (natural or legal person) for any reason except upon the order of the competent authorities, in accordance with the provisions of article 5 par. 2,7 par. 2 and 9 n. 2472/1997.
The website maintains a file with the personal information, which the user sends exclusively for the purpose of his transaction with the website. The personal information is kept and processed by the administrators of the website for the sole purpose of executing the orders and contracts that will be concluded through the online store of the website for the provision of its products and services.
Recipients of these details may be – after the express consent of the user – the commercial partners of the online store who mediate the delivery of the products, other partners and any Financial Institutions through which the user’s transactions will be paid for exclusively and only the promotion, support and service of the business relationship.
The user has, within the framework of the legislation on the protection of personal data, the rights of information and objection provided for in articles 11 to 13 of Law 2472/1197. In particular, he can contact the administrators of the website in order to verify the existence of a personal file, its correction, its change or its deletion.
The administrators of this website may process part or all of the information sent by the user, for statistical purposes and to improve the services provided – information only after his consent.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- Defective product – Product value and shipping costs refunded.
- Damaged packaging at our own risk – Product value and shipping costs refunded.
- Receiving a different product than what was ordered – Product value and shipping costs are refunded.
- Canceling an order after it has been shipped – The value of the product is returned without shipping costs.
Money return - If payment has been made by credit card, the charge will be canceled within 10 days of the product being returned.
- If the payment has been made by Bank Transfer, the money will be returned to the customer’s account immediately after the product is returned
- In all the above cases, communication between us must precede.
- In the case of returning a damaged product, a photo of it will be required from the customer.
- Products that have been used, or their outer packaging has been lost, are not accepted for return.
- Communication between us regarding any receipt of a damaged product should be made immediately on the day of receipt or the next day, otherwise it will not be accepted.
- In case 1, a product can be replaced by sending a new one without additional charges.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Website Terms of Use
Limitation of Liability
The website, its employees, or other agents shall have no liability, under any circumstances, for any consequential, incidental, indirect, special damages or costs or monetary penalties, including, but not limited to, lost profits, business interruption , loss of information or data, or loss of clientele, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, whether or not this website was informed, knew or should have known of this possibility.
Electronic contracts
In order to conclude an electronic contract through the user’s website, the following information is required: Name/Company name – Address of a natural person/Headquarters of a company – Postal code – Telephone – E-mail – Fax – VAT/A.F.M.- TAX OFFICE. – City – Country.
The above data are also necessary for the issuance of the relevant documents (tax) and are kept in the financial file of the online store of the website. The administrators of the website can only with the express consent of the user use his information in order to send him a newsletter through his e-mail.
Credit card details
Your transactions in the online store of this website are made through the global PayPal payment network, protected by the highest online security systems (SSL and digital certification) which guarantee a secure transaction environment. The user’s Credit Card for the payment of online store services through the website is charged only for the specific transaction. Credit card details are not stored by our website, nor do we have access to them. Please see the PayPal Privacy Policy for more details.
Cookies
The website uses cookies to identify the user when selecting certain services and sub-pages of the website only with the express consent of the user, which is carried out by activating the corresponding option when entering his data on the above websites.
The user can choose, through the navigation program he uses (browser), not to save the new cookies. In case the user chooses not to save cookies, there is a possibility that he will not be able to use some services of the website and the online store. At the same time, the website confirms that cookies do not store or transfer sensitive personal information. The only information that the website stores is the customer code that the user keeps in the online store so that the latter can automatically recognize the user in future visits.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Product returns
The customer can request a return of the product within 14 days of delivery.
Links
The website may include links to other websites which are not controlled by the website but by third parties (natural or legal entities). In no case is the website responsible for the Personal Data Protection Terms that other websites follow.
SSL security
Security during your stay in our e-shop and in any transaction, we ensure you with an SSL Certificate