Privacy Policy

Effective Date: 17/06/2025

Company: YIOI DIM. LIVA AND SIA O.E.

Website: www.pen-script.com

Contact: info@pen-script.com

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or purchase our products, in compliance with the General Data Protection Regulation (GDPR).

2. Data We Collect

  • Contact information (name, email, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely by third-party providers)
  • Order history
  • Technical information (IP address, browser type, cookies, etc.)

3. How We Use Your Data

  • To fulfill your orders and deliver products
  • To communicate with you about your purchases
  • To improve our website and services
  • To comply with legal obligations (e.g., tax laws)

4. Legal Basis for Processing

We process personal data based on the following lawful grounds:

  • Performance of a contract (order fulfillment)
  • Legal compliance
  • Legitimate interest (e.g., fraud prevention)
  • Consent, where required (e.g., newsletter)

5. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

  • Shipping carriers (e.g., DHL)
  • Payment processors (e.g., PayPal)
  • IT service providers
  • Government authorities if legally required

6. Cookies

We use cookies for site functionality, analytics, and preferences. You can manage your cookie preferences in your browser settings. See our Cookie Policy for more details.

7. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Object to or restrict processing
  • Data portability
  • Lodge a complaint with the Data Protection Authority (DPA) in Greece

9. Data Security

We use technical and organizational measures to protect your data, including HTTPS encryption, secure payment systems, and limited access to data by staff.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact

If you have any questions or requests regarding your personal data, please contact us at:
📧 info@pen-script.com
📍 YIOI DIM. LIVA AND SIA O.E., Greece